Refund & Claims Policy

REFUND & CLAIMS POLICY - Bulkzo Effective date: 21 October 2026 1. No returns. Orders are made to supplier dispatch and cannot be returned for change of mind, wrong choice or quantity ordered. Please check product details before ordering. 2. When you can raise a claim. You can raise a claim only if (a) your order does not arrive, (b) the item arrives damaged or defective, or (c) the wrong item or a short quantity arrives. 3. Proof required. For claims (b) and (c) you must send one continuous, uncut 360-degree unboxing video, starting with the sealed parcel (all sides and the shipping label showing your order number) and continuing until the items are fully unpacked. Claims without this video cannot be accepted. For claim (a), we will check courier tracking. 4. Time limit. Report within 48 hours of delivery (or, for non-delivery, within 7 days of the expected delivery date) by writing to support@bulkzo.in or WhatsApp +91 78659 92088 with your order number and the video. 5. Supplier packing proof. Suppliers must record the packing of every order before dispatch and keep it available. We compare both records before deciding. 6. Resolution. If a claim is approved we will arrange a replacement or a refund within 7 business days of approval. Refunds go to your original payment method, or by bank transfer for Cash on Delivery orders. 7. Cancellations. Orders can be cancelled free of charge before dispatch only. 8. Disputes. We mediate between buyer and supplier. Refunds are limited to the value of the affected items.